This policy explains how Metro Pest Services handles personal information collected through this website, over the phone, by email and when we carry out pest control work in Melbourne.

In this policy, "we", "us" and "our" mean Metro Pest Services. You can contact us about privacy at any time at info@metropestservices.com.au.

Information we collect

When you send the quote form, we collect the details you enter:

The service you are asking about
Your name, phone number, email address and postcode
Any message you add, such as what you have seen and where
The page of this website the form was sent from

When you book or we visit, we may also record your property address, access details, information about pets or people with allergies, photos of the problem, and what we treated and when. We do not ask for bank or card details through this website.

How we use your information

We use your information to:

Reply to your enquiry and give you a quote
Book, carry out and follow up treatments
Keep treatment records and honour warranties
Respond to questions or complaints about our work
Meet record keeping and other obligations under the law

We only use it for another purpose if you agree, or if the law allows or requires it.

Marketing

We do not sell or rent your personal information. We only send reminders or offers if you have asked for them, and every message includes a simple way to stop them.

Who we share it with

We share personal information only as needed to do the work you asked for:

Our technicians, so they can attend and treat your property
Businesses that host this website and run our email and forms, which store information on our behalf
Government agencies or regulators, where the law requires it

Some of these service providers may store information on servers outside Australia. Where that happens, we take reasonable steps to make sure the information is protected.

Cookies and website data

Like most websites, this site uses cookies and server logs to work properly, load quickly and stay secure. Server logs can include your IP address, browser type and the pages you visited.

If we add analytics or advertising tools that use cookies, we will update this policy to say so. You can block or delete cookies in your browser settings.

How we store and protect it

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Access to enquiries and job records is limited to the people who need it to do their work.

We keep information for as long as we need it for the purposes above, including warranty periods and records we must keep, and then delete it or remove the details that identify you.

Seeing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by emailing info@metropestservices.com.au. We will respond within 30 days.

Privacy complaints

If you are concerned about how we have handled your information, email us with the details and we will look into it and reply in writing. If you are not satisfied with our response, you can take your complaint to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The updated date shown above tells you when it last changed.

Call 7 days0401 573 777