These terms apply when you ask Metro Pest Services for a quote or book pest control, inspection or removal work anywhere in metropolitan Melbourne. By booking a job, you agree to them.

Nothing in these terms limits your rights under the Australian Consumer Law.

Quotes and prices

Prices shown on this website are starting prices, marked "from". The price for your job depends on the pest, the property and the work needed.

You receive a fixed written price before we start any work
A quote is based on what you tell us and what we find at the property
If we find something that changes the job, we explain it and agree a new price with you before doing more
There is no call-out fee in metropolitan Melbourne

Bookings and timing

We work 7 days. Bookings made before 2pm can often be attended the same day, depending on your suburb and the jobs already booked. Any arrival time we give is our best estimate, and we will let you know if we are running late.

If you need to change or cancel a booking, please tell us as early as you can.

Before and during treatment

So that treatment works and nobody is put at risk, we ask you to:

Tell us about pets, fish tanks, young children and anyone with asthma, allergies or a medical condition
Follow the preparation steps we send you before the visit
Give us access to the areas we need to treat, including the roof void or subfloor where agreed
Keep people and pets out of treated areas for the time we tell you

We may postpone a job if an area cannot be worked in without risk, such as a roof void with damaged wiring or a subfloor without clear access.

Warranties

Many of our treatments come with a written warranty. The warranty period, the pests and areas covered, and any conditions are written on your job record.

Warranties usually depend on preparation being done, treated areas being left undisturbed, and building faults we point out being fixed. They do not cover new pests, areas we did not treat, or damage the pest caused before treatment.

Wildlife

We follow Victorian wildlife laws. Trapped brushtail possums are released on the property where they were caught, within 50 metres, after sunset, and are never taken off the property. We do not disturb active native bird nests.

Payment

Payment is due when the job is finished, unless we agree otherwise in writing. We confirm the payment options when you book.

Our responsibility

We carry out our work with due care and skill. Our services come with consumer rights that cannot be excluded under the Australian Consumer Law, including that they are provided with due care and skill and within a reasonable time.

To the extent the law allows, we are not responsible for damage caused by pests before our visit, or for problems that arise when our advice or product label directions are not followed.

Questions and complaints

If you have a question about these terms or a problem with our work, email info@metropestservices.com.au or call 0401 573 777. We will work with you to put it right.

Changes to these terms

We may update these terms. The version on this page on the day you book is the one that applies to your job.

Call 7 days0401 573 777